Question 1

Are all your products vegan?

Accepted Answer

Yes, all of our products are suitable for vegans as none of them contain any animal derived ingredients including honey and beeswax.

Question 2

Do your products contain parabens, synthetic chemicals and additives?"

Accepted Answer

No. Our products are made with the best quality, natural and organic ingredients and do not contain any synthetic chemicals, parabens, fillers or additives.   We use a combination of Ethylhexylglycerin and Phonoxyethanol, which is a globally approved paraben-free preservative that is very effective against bacterial, yeast and fungal growth and never will more than 1% be used in any of our products.

Question 3

Are your products organic?

Accepted Answer

All our products are marketed as organic as they contain a range of organic and natural ingredients. 
We are very careful about where we source our ingredients as we want to ensure they are natural and of the best quality.

Question 4

Are your fragranced products natural?

Accepted Answer

Yes! We only use 100% natural essential oils.

Question 5

How do I know what ingredients are within each product?

Accepted Answer

Each product description within our online store lists the full ingredients of each product, notwithstanding the ingredient lists are printed on the labels and/or secondary packaging of all our products.

Question 6

Do any of your products contain nuts?

Accepted Answer

Yes, some of our products contain nuts, for example Almond Oil, Macadamia Oil and Walnut Shell Powder.   Products that contain nuts are clearly listed on their labels and/or secondary packaging, there are also warnings written within the online store product details and the products themselves are identified by thread-tied tags in retail outlets.   We ask our customers to carefully read and acknowledge the ingredient lists before using any of our products.

Question 7

What is the shelf life of L'Organiq products?

Accepted Answer

The shelf life of all our products is 30 months. Once products are opened and used, bottle containers have a 12 month expiry and screw-lid jars have 6 months expiry from the date they are opened. 
We advise all our customers to store their products in a cool dry place, away from direct sunlight.

Question 8

Are your product containers recyclable?

Accepted Answer

Sadly not all of our products are recyclable, however over 90% of our entire skincare range is packaged in glass and only the body wash and hair products are in recyclable PET plastic bottles.   All our refills are available in 100% Biodegradable eco pouches.   This is why we have our Return & Reward scheme, encouraging our customers to return their empty bottles and jars to us, using our FREEPOST service, so that we can ensure all parts of our packaging is either reused or recycled appropriately and in return, we give a 15% discount on your next purchase.

Question 9

I have just checked out and realised I need to change my order?

Accepted Answer

That's not a problem, call or email us immediately and we will ensure your order is rectified at your request.

FREE STANDARD SHIPPING UK ORDERS OVER £30

FAQ

about
environmental commitment
FAQ
wholesale & retail enquiries
blog

return, recycle & reward
customer care
shipping & returns
skincare survey
policies
contact us

Our UNIQ

MEMBERSHIP

gives you private account access to manage and view your orders, control your payment options for fast check out and get the latest in product releases, news and exclusive member offers