SHIPPING AND RETURNS
ALL YOU NEED TO KNOW
From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when it's on its way to you.
All orders made before 12noon (GMT), Monday through to Friday, excluding all UK Bank Holidays, will be picked, packaged and posted on the same day. After 12noon, they'll be posted out the following working day.
For all UK purchases customers can choose from either first class (1-2 days), standard delivery, which is second class (1-3 days) or next day delivery, guaranteed by 1pm the following day, Monday to Friday only, excluding UK Bank Holidays, at a shipping cost, based upon weight.
Free standard delivery is available to all UK orders over £30, excluding next day delivery option.
For all European purchases, shipping is calculated by the total weight of the items ordered and we use Royal Mail Tracked and Signed (4 - 10 days), excluding UK public holidays, to ensure the safe receipt of your order.
Free delivery is available to all European orders made over £100.
Rest of the World
For all international purchases outside the UK and Europe, shipping is calculated by the total weight of the items ordered and we use Royal Mail Tracked and Signed (4 - 10 days, subject to customs), excluding UK public holidays, to ensure the safe receipt of your order.
Free delivery is available to all International orders made over £150.
PLEASE NOTE WE CANNOT ACCEPT RESPONSIBILITY FOR NON-DELIVERY DUE TO INCORRECT ADDRESS ENTRY, SO PLEASE CHECK YOUR ADDRESS BEFORE YOU CONFIRM YOUR ORDER
To ensure your order reaches you in the perfect condition it leaves our workshop, all orders are loving wrapped in acid-free tissue paper, tucked up on a bed of sustainable filler, secured snuggly in eco mailing boxes and kept contamination-free in our OK Compost! certified post bags that are made from natural resin and are 100% biodegradable.
returns, refunds & exchange
As we process all our orders promptly if you have placed an order and realise you need to either change or cancel it, please contact us as soon as possible, so that we can deal with your request before the order is posted out. If your order is to be cancelled, please state this clearly when you contact us by email to firstname.lastname@example.org and we will arrange an immediate refund through the means that you have paid, i.e. PayPal or visa/debit.
If your order is incorrect or damaged on receipt, please let us know straight away and we will organise an immediate replacement at no further cost to you.
After notifying us, we will request that the item be returned to us within 7 days.