Tropical Plant
CUSTOMER
CARE

We pride ourselves on our products and will always do our very best to ensure your customer purchase journey is a smooth one, so you receive your order promptly.

From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when its on its way to you.

All orders made before 12noon (GMT), Monday through to Saturday will be picked, packaged and posted on the same day. After 12noon, they'll be posted out the following morning. 

All orders are lovingly wrapped in biodegradable tissue paper, tucked up on a bed of sustainable wood wool and secured snuggly in eco mailing boxes and sealed inside our 'OK Compost!' certified compostable post bags, to ensure they get to you in the perfect condition they leave our workshop.

Should you have a query about an order, or a general question to ask, please don't hesitate to contact us; our team are here to help!