customer care
We pride ourselves on our products and will always do our very best to ensure your customer purchase journey is a smooth one, so you receive your order promptly.
From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when its on its way to you.
All orders made before 12 noon (GMT), Monday through to Friday will be picked, packaged and posted on the same day. After 12 noon and on weekends, they'll be posted out the following working day.
All orders are tucked up on a bed of either sustainable wood wool or recycled paper and secured snuggly in eco mailing boxes and sealed inside our 'OK Compost!' certified compostable post bags, to ensure they get to you in the perfect condition they leave our warehouse.
Should you have a query about an order, or a general question to ask, please don't hesitate to contact us; our team are here to help.
delivery and returns
delivery
From the moment you check out, we'll email you to confirm receipt of your order and then we'll drop you another line to let you know when it's on its way to you.
All orders made before 12 noon (GMT), Monday through to Friday, excluding all UK Bank Holidays, will be picked, packaged and posted on the same day. Orders placed after 12 noon, will be posted out the following working day.
UK
All UK customers can choose from either Standard Delivery (2-3 days) via Royal Mail Tracked 48, or Express Delivery, DPD Next Day Delivery (1-2 days), Monday to Friday only, excluding UK Bank Holidays.
Please note for all Express DPD orders, a secondary dispatch confirmation email will be sent to you from our fulfilment partner, Mauveworx Ltd.
Free standard delivery is available to all UK orders over £30. Free express delivery is available to all UK over £70.
PLEASE NOTE WE CANNOT ACCEPT RESPONSIBILITY FOR NON-DELIVERY DUE TO INCORRECT ADDRESS ENTRY, SO PLEASE CHECK YOUR ADDRESS BEFORE YOU CONFIRM YOUR ORDER
packaging
To ensure your order reaches you in the perfect condition, every order is tucked up in a bed of sustainable filler, secured snuggly in eco mailing boxes and kept contamination-free in our OK Compost! certified post bags that are made from natural resin and are 100% biodegradable.
returns, refunds & exchange
As we process all our orders promptly if you have placed an order and realise you need to either change or cancel it, please contact us as soon as possible, so that we can deal with your request before the order is posted out. If your order is to be cancelled, please state this clearly when you contact us by email to hello@lorganiq.com and we will arrange an immediate refund through the means that you have paid for your order. We cannot give refunds or exchanges should you change your mind after receiving the order, or for gift boxes already sent and received by recipients, unless the item is damaged in transit.
If your order is incorrect or damaged on receipt, please let us know straight away and we will organise an immediate replacement at no further cost to you.
After notifying us, we will request that the item be returned to us within 7 days. On receipt of the item if a refund is due, this will be made within 7 days.
our policies and responsibilities
L'ORGANIQ Ltd is a private limited company registered in England and Wales, company number 12138735 and our registered business address is L'ORGANIQ Ltd, The Engine House, 77 Station Road, Petersfield, Hampshire GU32 3FQ.
All of our products are regulated at European Union and comply with IFRA standards level to ensure the highest level of consumer safety. The main regulatory framework for finished cosmetic products sold in the EU market is Regulated (EC) No. 1223/2009 and L'ORGANIQ products are notified and registered through the UK Office for Product Safety and Standards (OPSS), with some of our products registered with the EU Cosmetic Production Notification Portal (CPNP); fully compliant with UK and EU market regulations.
privacy policy
We adhere to strict privacy and information security for all our customers, only retaining data in order to efficiently process and deliver orders or to fulfil our member's club subscriptions and we will never share your information with any third party; we guarantee that your data is stored securely and confidentially.
If you do not wish us to retain your information and wish us to remove your data from our database, please email us directly at hello@lorganiq.com and we will happily remove your data at your request.
FAQ
wholesale and retail
For all retail and wholesale enquiries or for a copy of our current product catalogue, brand book or wholesale pricing, please complete the form below.
GET IN TOUCH
For general information or enquiries concerning your order
please contact us directly by email at:
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