CUSTOMER CARE

We pride ourselves on our products and will always do our very best to ensure your customer purchase journey is a smooth one, so you receive your order promptly.

From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when its on its way to you.

All orders made before 12 noon (GMT), Monday through to Friday will be picked, packaged and posted on the same day. After 12 noon and on weekends, they'll be posted out the following working day.

All orders are tucked up on a bed of either sustainable wood wool or recycled paper and secured snuggly in eco mailing boxes and sealed inside our 'OK Compost!' certified compostable post bags, to ensure they get to you in the perfect condition they leave our warehouse.

Should you have a query about an order, or a general question to ask, please don't hesitate to contact us; our team are here to help. Fancy earning a FREE gift? Complete our Customer Survey and we'll send you a little surprise.

Delivery and Returns

DELIVERY and RETURNS
all you need to know

delivery

From the moment you check out, we'll email you to confirm receipt of your order and then we'll drop you another line to let you know when it's on its way to you.

All orders made before 12 noon (GMT), Monday through to Friday, excluding all UK Bank Holidays, will be picked, packaged and posted on the same day. Orders placed after 12 noon, will be posted out the following working day.

UK & Northern Ireland

All UK and Northern Ireland customers can choose from either Standard Delivery (2-3 days) via Royal Mail Tracked 48, or Express Delivery, DPD Next Day Delivery (1-2 days), Monday to Friday only, excluding UK Bank Holidays.

Please note for all Express DPD orders, a secondary dispatch confirmation email will be sent to you from our fulfilment partner, Mauveworx Ltd.

Free standard delivery is available to all UK orders over £30. Free express delivery is available to all UK and N.I. orders over £70.

EU (ROI and France only) & Switzerland

All France and Republic of Ireland orders are shipped via Royal Mail International Tracked service (3-5 days), Monday to Friday only, excluding Public Holidays. Free delivery is available to ROI, France and Switzerland orders over £100.

USA and Canada

All USA and Canada orders Standard Delivery is via Royal Mail International Tracked, 6-7 days, excluding UK Public Holidays.

Free standard delivery is available to all USA orders over £100.

Australia

All Australia orders Standard Delivery is via Royal Mail International Tracked, 6-7 days excluding Public Holidays.

Free standard delivery is available to all Australia orders over £100.

PLEASE NOTE WE CANNOT ACCEPT RESPONSIBILITY FOR NON-DELIVERY DUE TO INCORRECT ADDRESS ENTRY, SO PLEASE CHECK YOUR ADDRESS BEFORE YOU CONFIRM YOUR ORDER

packaging

To ensure your order reaches you in the perfect condition, every order is tucked up in a bed of sustainable filler, secured snuggly in eco mailing boxes and kept contamination-free in our OK Compost! certified post bags that are made from natural resin and are 100% biodegradable.

returns, refunds & exchange

As we process all our orders promptly if you have placed an order and realise you need to either change or cancel it, please contact us as soon as possible, so that we can deal with your request before the order is posted out. If your order is to be cancelled, please state this clearly when you contact us by email to hello@lorganiq.com and we will arrange an immediate refund through the means that you have paid for your order. We cannot give refunds or exchanges should you change your mind after receiving the order, or for gift boxes already sent and received by recipients, unless the item is damaged in transit.

If your order is incorrect or damaged on receipt, please let us know straight away and we will organise an immediate replacement at no further cost to you.

After notifying us, we will request that the item be returned to us (UK and ROI only) within 7 days. On receipt of the item if a refund is due, this will be made within 7 days. For refunds in the USA, Ireland, Canada and France, these will be made within 7 days.

download FREEPOST label

Policies

OUR POLICIES
and responsibility

L'ORGANIQ Ltd is a private limited company registered in England and Wales, company number 12138735 and our registered business address is L'ORGANIQ Ltd, The Engine House, 77 Station Road, Petersfield, Hampshire GU32 3FQ.

All of our products are regulated at European Union and comply with IFRA standards level to ensure the highest level of consumer safety. The main regulatory framework for finished cosmetic products sold in the EU market is Regulated (EC) No. 1223/2009 and L'ORGANIQ products are notified and registered through the EU Cosmetic Production Notification Portal (CPNP) through the UK Office for Product Safety and Standards (OPSS) so are fully compliant with UK and EU market regulations.

We adhere to strict privacy and information security for all our customers, only retaining data in order to efficiently process and deliver orders or to fulfil our member's club subscriptions and we will never share your information with any third party; we guarantee that your data is stored securely and confidentially.

If you do not wish us to retain your information and wish us to remove your data from our database, please email us directly at hello@lorganiq.com and we will happily remove your data at your request.

FAQ

Are all your products vegan?

Yes, all of our products are suitable for vegans as none of them contain any animal derived ingredients including honey and beeswax.
Do your products contain parabens, synthetic chemicals and additives?"

No. Our products are made with the best quality, natural and organic ingredients and do not contain any synthetic chemicals, parabens, fillers or additives. We use a combination of Ethylhexylglycerin and Phonoxyethanol, which is a globally approved paraben-free preservative that is very effective against bacterial yeast and fungal growth and never will more than 1% be used in any of our products.
Are your products organic?

All our products are marketed as organic as they contain a range of organic and natural ingredients. We are very careful about where we source our ingredients as we want to ensure they are natural and of the best quality.
Are your fragranced products natural?

Yes! We only use 100% natural essential oils in our scent blends. There are no synthetic fragrances in any of our products.
How do I know what the ingredients are in each product?

Each product description within our online store lists the full ingredients of each product, notwithstanding the ingredient lists are printed on the labels and/or secondary packaging of all our products.
Do any of your products contain nuts?

Yes, some of our products contain nuts, for example Almond Oil, Macadamia Oil and Walnut Shell Powder. Products that contain nuts are clearly listed on their labels and/or secondary packaging, there are also warnings written within the online store product details and the products themselves are identified by thread-tied tags in retail outlets. We ask our customers to carefully read and acknowledge the ingredient lists before using any of our products.
Are your product containers recyclable?

Sadly not all of our product container components are recyclable, however over 90% of our entire skincare range is packaged in glass and only the body wash and hair products are in recyclable rPET plastic bottles. All our refills are available in 100% Biodegradable eco pouches. This is why we have our Return & Reward scheme, encouraging our customers to return their empty bottles and jars to us, using our FREEPOST service, so that we can ensure all parts of our packaging is either reused or recycled appropriately and in return, we give a 15% discount on your next purchase.
I have just checked out and realised I need to change my order?

That's not a problem, call or email us immediately and we will ensure your order is rectified at your request.

Wholesale

WHOLESALE & RETAIL
enquiries

For all retail and wholesale enquiries or for a copy of our current product catalogue, brand book or wholesale pricing, please complete the form below.